Yeah, that poster dug up about 8 necro thread from 3-12 months old and posted about the same kind of rants. But within a few minutes, I found my way to the chat box and after explaining why I didn’t return within 30 days I was given the option of a full refund or replacement of the defective item. I know they do everything in the world to protect the buyers....but sellers are the engine. "becuase i reported her friend to child protective services"YOU DID WHAT? You must keep all information about a case in the case log. A final value fee for the transaction appears on your next invoice. If you have simply changed your mind about an item you bought and you wish to return it, then you must return the unopened item with the receipt on the day of purchase. I don't care if theres a "return" going on. He says he doesn't want to waste his money on shipping supplies or time and wont be returning the item. I know its a small amount of money. I just asked that she return the item to me. They are now holding ALL of that $11.34...when the refund amount is $9 and something. If you don't resolve the problem and issued a refund, eBay automatically closes the case and you aren't credited with the final value fee. I have been both buying and selling on ebay since 2002. Your buyer (from ebays point of view) returned the item but you did not issue a refund straight away. If i DON'T say anything...well, my money just sits there. If a buyer has tried to ensure an item is returned to you safely, we suggest you issue a refund to provide great customer service. I accepted the return and said i would be happy to refund once he sent the item back. Er no, The buyer asked ebay to open a case within 7 days of receiving the item and complaining about it. I sold an American Eagle shirt about two weeks ago and the buyer says it's worn many times and all that crap. ebay opened a case. Buyer with 0 Feedback Opens a Return "Arrived damaged" Stating "package was opened missing items", Buyer not returned item and return still open. It's MINE. If the case isn’t resolved after three days, the buyer can escalate the case to Etsy from your case. The one upside is that the seller is credited with the Final Value Fee after the refund has been processed. And a seller can sell other places, also. Yes, it is up to the seller to refund the buyer when the item is returned. Fortunately, this is covered by PayPal’s “Return Shipping On Us” program. Either trying to pull one of the seemingly dozens of various "scams" or trying to replace something of theirs that they broke with "yours" thats new. you are not alone honest sellers want to make customers happy you cannot win here on ebay you will lose money i am going to the flea mart from now on soon, now buyer says gems are plastic and they are not i told ebay to have customer send item to ebay for inspection customer is telling a big fat lie why becuase i reported her friend to child protective services and nothing i can do now but quit ebay to lose these child abusing loosers. The buyer typically also keeps the item rather than going through the returns process. SELLERS bring money to ebay...not the other way around. That's the choice you made. In limbo. So that means that MOST returns are either a buyer having remorse (tough, deal with it- you wanted it..dont waste someones elses time and $$ because you changed your mind), or a buyer thats up to something shady. Which to me is ridiculous for a few reasons. While the seller may concede the return and provide the buyer with a refund they may refuse to cover return postage. Bringing down my staus and search listings, etc. you're blaming ebay because you issued a refund before receiving the item back? After many e-mails, I told her to return the item and I'll refund both the bidding price and shipping price. Hello The buyer is not happy with the item.bbshe did not ask for a refund but instead asked me to contact her. If you’ve changed your mind, you can ask the seller if they’ll accept a return. Meet other eBay community members who share your passions. Meet other eBay community members who share your passions. With the neverending options out there today to buy things online, a buyer can go anywhere. One common complaint occurs when buyers need to return an item. ..Never returned product! The buyer does not like the item and wish to return the item. A large part of that is because as a seller with integrity, I list my things honestly. Even on items that were signed for. As for their terms and conditions they are even more of a joke... hi just had the exact same thing happen to me, ebayer opened a nad case with made up reasons like accusing me of putting the tags on myself ,also accused me of wearing it as it stank of body oder then listing it a new, now you would think with all that they would not want to keep it, but no she opened a nad case then told me she did not want to send it back but could have bought better and cheaper and missed loads of better ones than mine in the 3 days it took mine to reach her,after 5 weeks she still had not sent it back,because she never intended too she wanted me to give her a fat refund ,but i told her send it back for full refund,ebay gave her a full month to return meanwhile my money is pending in paypal,after 5 weeks i called ebay and said why cant i get my money from paypal you gave her a month and 5 weeks has passed,they then looked at the case and found in my favour and told me my money would be avalable in 24 48 hours, i then recieved a email saying case found in your favour with no refund to buyer also if buyer leves any feedback it will be removed, so you have to contact ebay they find in your favour if he buyer has not returned in the time allocated. Buyer has not returned item, case was opened over 32 days ago. So this buyer opens a return (because they no longer "needed" the book)...then they have just refused to return it. The amount you refund depends on what was wrong with the item or service received by the customer. 2 other sceniros very much like this..try to report buyer but it says case closed. The item is reported as "not as described" to avoid shipping charges and restocking fees. An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. To add information to your case, comment on the case. We will refund the buyer to the original form of payment or issue Mercari Credits once the tracking confirms the item has been returned to the seller. Worse, the buyer has been reported to eBay three … Secondly, Paypal is holding all of the funds (when they shouldnt legally be able to hold ANY of MY money)...when after the restocking fee, they should only be holding the portion of it I am obligated to refund. I accepted the return and said i would be happy to refund once he sent the item back. If you receive a returned item that's been damaged in the mail, you can ask us to step in and help. If you feel a member is abusing eBay returns, we want to know about it. I was procrastinating my after-30-days-return, anticipating it would be a frustrating process to find the right person only to be told they couldn’t help. And they know it. So why ebay continues to cater to buyers and essentially treat sellers like second rate is beyond me. The buyer is entitled to a full refund. Note: Tax on restocking fees may apply to return items that were shipped and sold by Amazon.com for customers in CT, MD, NV, PA, VA, WV, and WI. Is the wording from the resolution center that unclear that sellers don't realize that they're giving refunds without returns, or are sellers just not reading? As a seller, you have ZERO respect or leverage on this site. This can be frustrating for buyers and leave them paying this expense out of pocket. Unfortunately, this was your error. You have three days to resolve the case. I will never use this site again. Returns, missing items, and refunds for buyers. We'll look into the matter at that time. Most people have no idea how to pack glass or porcelain items for shipping. In the … Once you received the return parcel, you can click on accept their refund request immediately or to raise another dispute to disagree on the item received from the return parcel. Death certificates show that you died. No returns will be accepted after this time unless the item is faulty. To check the return window for an item you've ordered, go to Your Orders and select Return or Replace Items . Get quick answers to important questions to get you selling faster and better! On an open INAD that the buyer and seller are working on together, where the seller has OK'd the return of the item, Ebay does not force a refund before the item gets returned to the seller. Please feel free to start a new thread HERE if you wish to continue to discuss this topic. Or you can always use the Report a Buyer feature from the listing. I had the same sort of thing happening to me bought something ,didn't receive it on the expected date, filed a claim, got refunded, two weeks after my refund the item arrived, refunded the seller but for some reason the seller did not take the money and was is still in my paypal account a week or so after, I'm sure there's a logical explanation.. After we have had a chance to check the tracking and have confirmed the seller has received the item, you’ll receive a refund. Buyer opened Return...but never returned the item. Share best practices, tips, and insights. 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