I have provided evidence in the form of screen shots from the Courier's internal system showing that the item was signed for and includes a picture of the item in the buyers doorway taken by the delivery driver. I am relieved it's over from my point of view, but given the speed of the police response (4 days in all) along with the arbitrary compensation they've told this person who stole Mail to pay the buyer. You need to call and go up the ladder. Again, you need to call and push through Peggy and get to someone that will close the case IN YOUR FAVOR. My next step is to contact Action Fraud and provide them with the evidence. You have the option of adding a message to the seller. Items Not Received. Unfortunately you don't know if this person is trying to scam you or not. The seller told me to open a case. Thanks in advance for any advice or suggestions! Surely this is an issue with the buyer and the courier? They also tried to charge me for a fee for item not sold eBay same then I sorted that but I would like how work this system. It also says on Paypal that I shouldn't ship the item until I receive payment. Item Not Received â You bought something but didnât receive it. Fast forward a few weeks later in August/September now, buyer files a claim with eBay stating they never received their package. Sorry for the extra questions. So now as the seller, I've lost an item that's currently sitting at a shipping center in Germany, I'm in the US and the buyer gets their money back so they have no worries in the world and I'm sure this will happen again to some other seller who's none the wiser. He said he was going to contact the police which I told him I was fine with. I look at the tracking and that's when I realized the item was attempted delivery 3 times at the buyer's address in the UK and now the item is in Germany. I think item is lost. If your buyer hasn't received their item and the estimated delivery date has passed, they'll let you know there's an issue by opening an âItem not receivedâ request. Significantly Not As Described (SNAD). Tick the box beside I want a refund or I want the item. They deny evidences deny responsibility for their mistakes they don't look into cases but they use automatic system for deal with cases. The people in the claims and resolutions dept at PayPal seem to be using their common sense to see the the evidence provided shows that I am innocent and as such they keep reopening the case, although when this case gets given to the "back office" it always gets closed in the buyers favour due to the address discrepancy. The item was sent the same day using signed for 1st class recorded delivery. The buyer organised for a courier to collect the item from my house, he sent me all the relevant tracking information and kept me copied into any correspondence with the courier with regards to organising suitable collection and delivery times. (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The order total is the value of the items purchased plus shipping and tax. Buyer gets refund and I am the item down? And if so what would make paypal decide in the buyers favour? For instance, you purchased a book and received a DVD or ⦠In some cases you may not receive the item back. I am aware now that this is a very common scam but unfortunately most of the sellers have no proof that the item has been collected/delivered and as such they lose their money. I ordered an item a month ago. I have provided evidence in the form of screen shots of text messages from the buyer to say the item had arrived and he was happy. eBay did rule in my favour but then the idiot managed to open 2 PayPal disputes for same item. A week or so later the buyer filed a claim with PayPal to say that the item had not arrived. PayPal Seller Protection safeguards merchants against losing money to chargebacks and reversals related to âUnauthorized Transactionâ or âItem Not Receivedâ claims. If it was signed for maybe check the name and let the buyer know who signed for it. To be eligible for coverage, a transaction must meet a number of basic requirements, as ⦠Thanks for all your help. After the item had left my possession the buyer changed the delivery address with the courier to something different to the one stated on Paypal's records. I don't know if they are being dishonest? Welcome! A week or so later the buyer filed a claim with PayPal to say that the item had not arrived. 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